Zurich Help and support

What can we help you with?

We’ve structured our site to make it as customer friendly and easy to navigate as possible, but we appreciate you might sometimes get lost. That’s why we’ve created this support page. It’s full of signposts to get you to the information you need.

laptop

Manage my policy

Whatever policy you hold with us, you can find the information you need to manage it here

hands typing

Make a claim

Need to make a claim? Find all the details you need to get in touch so we can help you as quickly as possible

meeting

Looking for financial advice?

Financial decisions don't have to be daunting. Find out how to get the good advice you can trust

direction sign

Insurance FAQs

Can't find what you're looking for? Our FAQs might have the answer you need

man on deck reading book

Plan your retirement

Find out what your options are at retirement

man and laptop

Not sure if you have a Zurich plan?

If you think you have a plan with us, but have changed address, we may not be able to find you!

keyboard

Web accessibility

We're working hard to improve our site to make it accessible to all of our users

tablet

Access for British Sign Language users

We have partnered with SignLive, a free online video interpreting service

professionals

Brexit help and support

We will continue to update information throughout the Brexit discussions and following Brexit

tablet

Savings and investments

If you hold funds with Zurich, you can track and manage them online here

workplace pension transfer

General enquiries

Whether you're an existing customer or new to Zurich, our team are here to answer your questions

man on the phone

Make a complaint

Unfortunately, things don't always go to plan. We will however try to put things right as quickly as we can

icon

We're here for you

If you're already a Zurich customer, you can feel confident and safe in the hands of an insurer that forms part of a leading and trusted global insurance group. The Zurich Insurance Group has over 130 years’ experience giving their valued customers the financial answers they’re looking for in more than 170 countries.

As well as a wealth of expertise, you know that help’s always there for you - they have over 55,000 employees worldwide, including more than 4,500 in the UK alone. Thank you for choosing Zurich.